Refund policy
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Draft, pending legal review. This page is a placeholder written to reflect how Careerlio's courses, payments and affiliate program actually work today. It has not been reviewed by a lawyer and must not be treated as final until the bracketed details are confirmed and it is signed off by qualified counsel.
Last updated: [Placeholder: effective date] · Entity: [Placeholder: company legal name and registration details]
1. The 7-day guarantee
If a Weekend Course, Bootcamp or 1-1 Private Lesson package isn't the right fit, you can request a full refund within 7 days of your enrollment date, no questions asked.
2. What's covered
This guarantee applies to paid enrollments: Weekend Courses, Fasttrack Bootcamps and 1-1 Private Lesson packages. Quick Courses that are free or unlocked by email have no fee to refund.
3. How to request a refund
Contact us within your 7-day window through WhatsApp, phone or email, or via the Contact Us page, and let us know you'd like to withdraw. We'll confirm your enrollment date and process the request directly, no forms to fill out.
4. How refunds are paid
Since tuition is paid by bank transfer or corporate invoice, refunds are returned the same way: by bank transfer to the account tuition was paid from. [Placeholder: confirm typical processing time, e.g. "5-10 business days," with the owner before publishing.]
5. After the 7-day window
Once the 7-day window has passed, tuition is generally non-refundable, reflecting the cohort seat and instructor time already committed. Requests raised after the window will be reviewed at Careerlio's discretion for genuine extenuating circumstances. [Placeholder: confirm whether any partial-refund or transfer-to-a-future-cohort option should be offered here.]
6. Certificates and completed work
If a certificate has already been issued, or the majority of a track's required homework has been completed and graded, that may be taken into account when reviewing a refund request. [Placeholder: confirm this policy position with the owner.]
7. Affiliate and referral commissions
If a student you referred through the Affiliate Program requests a refund within their own 7-day window, the associated commission has not yet been earned and will not be paid out, or will be reversed if already paid. [Placeholder: confirm exact affiliate clawback terms with the owner.]
8. Contact us
Questions about a refund, or about this policy, can be sent through our Contact Us page, or directly by WhatsApp, phone or email using the details listed there.